All item viewings, customer pick-ups, and returns are available by appointment only. Contact us to schedule your time.
Frequently Asked Questions
You can book at any time, but our busiest seasons are Spring and Fall. Reserving early ensures the best availability, especially for tents and large orders.
Some items are delivery-only and cannot be picked up. Others may already be reserved for your date. We also have a 7-day cutoff window before events to allow time for cleaning and inspection. Try adjusting your date or items if you’re unable to book.
We service Dayton and surrounding areas including Tipp City, Troy, Vandalia, Huber Heights, and more. Delivery is mileage-based with a $40 minimum. Enter your event address when requesting a quote for an exact fee.
Quoted prices are valid for 30 days from the original quote. Orders are confirmed only once a deposit is paid.
Yes, a 25% non-refundable deposit is required to reserve your date. We cannot hold items or dates without a deposit. For orders under $100, full payment is due at booking.
We accept credit card only for secure and contactless transactions. A valid card must remain on file for damages or additional charges. We do not accept cash, checks, Venmo, Cash App, or PayPal.
Most cars and SUVs can handle smaller orders. Make sure your vehicle fits your rentals and use straps, blankets, or padding to prevent damage.
A valid credit card must remain on file for all rentals to cover damages, missing items, or additional charges. Your card will only be charged if outlined in your signed rental agreement.
There is a $40 minimum delivery fee, and we recommend a minimum rental total of $75 for delivery orders. Smaller pickup orders are welcome if scheduled in advance.
No, there’s no order minimum for customer pickups. However, there is a limit on the amount you can pick up. The maximum is 25 standard white folding chairs and/or four 6-ft tables.
All deposits are non-refundable. Cancellations must be made in writing. If weather is a concern, we allow one reschedule when notified in advance and subject to availability. See our full policy at miamivalleypartyrentals.com/cancellation_policy.
Yes, rentals can be picked up the day before and returned the day after your event. Weekend orders are picked up on Friday and returned Monday. All pickups and returns are by appointment only.
Yes, you can modify your order up to 5 days before delivery or pickup. Changes within 5 days are not guaranteed and may include fees. Contact us as soon as possible if you need to adjust your order.
Yes, we offer same-day delivery and pickup when availability allows. Availability depends on demand, staffing, and routes. Contact us early to confirm. Same-day services include an additional charge.
Delivery is mileage-based with a $40 minimum. We do not offer flat-rate delivery because each order is unique. Factors like event location, rental size, and timing affect the total. To receive the most accurate delivery estimate, include your full address when requesting a quote.
We schedule weekend deliveries one to two days before your event, with pickup one to two days after. For weekday events, delivery is typically the day before and pickup the day after. Specific time requests aren’t guaranteed and may include an additional fee.
An adult (18 or older) must be present at delivery to confirm placement and review rental items. For pickup, you don’t need to be present as long as we have access to the equipment. If no one will be available at delivery, please contact us in advance to make arrangements.
Our team installs all tents and takes them down after your event. Table and chair setup is not included but can be added for an additional fee. Please let us know if you’d like setup service on your quote.
No. All tents are professionally installed by our team to ensure safety, proper anchoring, and compliance with local regulations. DIY installations are not permitted.
Permit requirements vary by location and tent size. In most cases, residential events do not require permits, but public spaces and tents over 400 sq. ft. often do. Customers are responsible for verifying and obtaining any required permits, and Miami Valley Party Rentals can provide documentation upon request.
Rentals must be kept protected from rain and weather. Items should be stored in a covered, dry area if rain is expected. Please use a tarp if necessary. Damage caused by moisture is not covered under the Damage Waiver.
A Damage Waiver is a required fee that protects against accidental damage during normal use. It does not cover negligence, misuse, or lost or stolen items. The fee is non-refundable.
You will be charged the replacement cost for any lost or damaged items. Please return all rentals clean, dry, and in their original condition.
Yes, all items should be returned clean, dry, and free of debris. Please remove decorations, tape, and food waste. Additional cleaning fees apply if items are returned excessively dirty.
We make every effort to provide the exact items shown. In rare cases, we may substitute with similar or higher-quality items to meet your order’s needs.
You’ll receive email confirmations and reminders from our booking system. Text updates may also be sent before delivery or pickup. Please ensure your contact information is accurate when booking.